The Website of the University of Jordan: Usability Evaluation

Using the heuristic evaluation method, this research comprehensively investigated the usability of the website of the University of Jordan, the largest and oldest university in Jordan. The evaluators considered in their investigation the most frequently visited pages on the university’s website from the viewpoint of 237 students. The evaluators were also asked to visit all pages on the website related to all faculties and their corresponding departments. The results showed that the total number of usability problems found on the University of Jordan’s website was 2,926; these related to 28 specific usability problem areas. The results describe the specific usability problems identified on the University of Jordan’s website in terms of their type and location.